1. How do I set up an email account?
2. How can I register a domain name?
3. What are Autoresponders?
4. What is Data Transfer?
5. What is Disk Storage Space?
6. Will I have FTP Access?
7. Can I get FrontPage extensions?
8. Can I utilize Streaming Audio/Video?
9. What is an SSL Certificate?
10. Can I obtain Statistical Data?
What is Web hosting?
Web hosting is an allocated amount of disk space for your domain name on a computer that serves the information stored on it to the internet. It is where all the files that make up your web site can be found. Hosting removes the need of you having to provide and maintain expensive and complicated Servers.
How long does it take for a hosting account to be set up?
As soon as we recieve payment in full you can expect to have your hosting account within 5 - 30 minutes..
What operating system is availabe on your servers?
On our servers we use linux operating systems.
How do I set up an email account?
You can set up an email account on your web control panel (Cpanel)
How can I register a domain name?
You can register a domain at 123reg
Autoresponders reply to an incoming e-mail automatically. An autoresponder could be used to send a standard pre written text e-mail to persons requesting information, or confirming receipt of a request, etc. If you have ever received a response to an e-mail which suggests that the recipient is away from the office, you have received an automated response.
Enabling anonymous FTP(File Transport Protocol) allows visitors to access your web site to upload and/or download files without a unique id and password. By controllable anonymous FTP, we are referring to an environment whereby anonymous access can be limited to specific files and directories.
What is Data Transfer / Bandwidth?
In general, any outward bound traffic from a web site, with the exception of e-mail, is considered to be data transfer. Every time a person visits your site every web page, image, midi file, quicktime video, etc. is viewed, data transfer is generated. Our hosting plans include a generous amount of free data transfer which should be more than enough for most sites. Additional data transfer beyond the threshold of most sites can be purchased at a relativly small charge to support the increased traffic.
Disk storage space refers to the amount of server disk storage specifically allocated to your account. This space is used to store your web site files, the html, graphics, audio clips, POP mail messages, pdfs, software and any other files that make up your web site. Each of our hosting plans include a generous allotment of disk storage space, but additional space can be purchased for any account as is necessary.
FTP Access is available on all hosting plans. Contact our support department if you have problems gainning FTP access to your website.
Can I get FrontPage extensions?
We can install Microsoft FrontPage extensions for your account. You may request that FrontPage extensions be installed within your web site when placing an order for domain web hosting services or contact our support department directly. FromtPage extentsions are avalable through you web hosting control panel. (Cpanel) Microsoft provides direct support for all FrontPage users.
Can I utilize Streaming Audio/Video?
Streaming audio and video is available on most commercial grade hosting plans. StoneRocket Hosting Marketing and Technical staff can work with you to deliver an audio/video-based streaming multimedia content through your website.
Can I upgrade my hosting plan at any time?
Yes, you can upgrade your account at anytime.
The Secure Sockets Layer (SSL) is a commonly used protocol for managing the security of a message transmission on the Internet. SSL uses a program layer located between the Internet's Hypertext Transfer Protocol (HTTP) and Transport Control Protocol (TCP) layers. The "sockets" part of the term refers to the sockets method of passing data back and forth between a client and a server program in a network or between program layers in the same computer. SSL uses the public-and-private key encryption system from RSA.SSL is an integral part of most Web browsers (clients) and Web servers. If a Web site is on a server that supports SSL, SSL can be enabled and specific Web pages can be identified as requiring SSL access. So in simpler terms, with an SSL Web Server Certificate on your website, any information sent to your web server is encrypted or scrambled, making it impossible to intercept or steal.
Can I obtain Statistical Data?
Web-based access to Webalizer statistics is available on all commercial grade hosting plans. Webalizer gives you the ability to track what domains are accessing your web site, how many "visitors" you are getting, search terms used, how much data is being transferred and much more, Check your Cpanel index for more options.
How can I transfer my existing site over to your servers?
We offer turnkey solutions - that means we do all the work for you. We want you to concentrate on what you do best - growing your business.
Does StoneRocket Hosting allow adult content websites?
No. Hosting companies that host adult content websites are not good choices for your hosting needs as they require a lot of bandwidth and will considerably slow down your site's response time. Pornographic content is also in violation of our acceptable use policy and our service agreement. There are legal and ethical issues involved in hosting of sites containing pornographic material. Any user of our services who is found to have pornographic content on their site, or links to pornographic sites, will have their account closed and deleted within 24 hours.
What is the difference between Shared and Reseller Hosting - how can I decide which I need?
Shared Hosting simply means that there are more than one website on a particular server. We never put more accounts on a server than will utilize 50% of it's resources to ensure optimal performance. Unless you have a large company with a high traffic website or are a web developer/Hosting company wanting to host multiple websites a reseller plan we offer would suit you, a Shared Plan will probably fit your needs.
I want to start a Hosting Compay will I be allowed to free web hosting?
StoneRocket Hosting does not allow resellers to offer free web hosting! Offering free hosting often leads to abuse on the network. Anyone reseller found offering will have their account suspended until they agree to stop offering free hosting. (see Terms for more info)
Will someone else on the server be able to access my website files if I have a Shared Hosting Plan?
No. Your website will physically be on a server with other websites but only your specific login info will access your website files.
What platform or operating system (OS) does Stonerocket use?
Our servers run the Apache/Red Hat Web server on a Linux/UNIX platform.
Does StoneRocket Hosting support Microsoft FrontPage?
StoneRocket Hosting will install the necessary extensions for you to use FrontPage on our servers. FrontPage extensions are needed to enable you to publish your site with FrontPage. We do not support problems and questions directly related to the use of FrontPage itself. Instead, we will direct you to Microsoft's FrontPage Technical Support.
Does my hosting support subdomains?
StoneRocket Hosting supports subdomain names with all of our web hosting packages, such as "name.yourdomain.com". Contact our support if you need help setting up a subdomain.
How do I find out the contact email address associated with my domain name so I can make sure I receive my domain name renewal notice from my domain registrar? (no matter which domain registrar)
Use a Whois domain name search tool to see the contact email address associated with your domain name if you're not sure what it is. ***NOTE*** If your domain contact eMail address changes, don't forget to login to your domain name account and change the contact eMail address to your current eMail address or you will not receive the renewal notices from your domain registrar and your domain name will expire!
You can contact us and speak to our Sales Department for more information.
Please submit additional questions via e-mail or Forum.